News and Announcements


iPM Updates - Thursday, September 20 4:00 am - 7:00 am EDT

Posted on September 19 2018 by Shelley Burns

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements several times per year. We have scheduled a release of enhancements, fixes and new features for iVantage Performance Manager (iPM) Thursday, September 20.

The iVantage site will be unavailable between 4:00 am and 7:00 am, EDT, Thursday, September 20

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.5, adds recent KnowledgeWeb content on the landing page; adds EMR vendor, Stroke Certification and Magnet Status to peer group characteristics; enhances the workbench Q&A for PCs; enables Day of the Week external comparisons; and a new off-quality view for the sisters reports. Release notes will be to the iVantage Help Desk on or before Friday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We're looking forward to unveiling more enhancements in all iVantage products through the rest of the year!

Regards - Your iVantage Team


Webinar - The Performance Transformation Journey at OSF Healthcare

Posted on September 13 2018 by Shelley Burns

Join us as Dave Stenerson of OSF Healthcare and Linda Albery of iVantage Health Analytics present a webinar on how OSF Healthcare achieved meaningful and lasting improvements across the entire organization - resulting in savings of $160M and counting! - while maintaining their exceptional standards for patient care.

The Performance Transformation Journey at OSF Healthcare - A New Approach to Benchmarking and Performance Improvement is on Tuesday, September 25 at 2:00 pm Eastern (1:00 pm Central // noon Mountain // 11:00 am Pacific)

This webinar is hosted by Becker's Hospital Review. Click here to register for the webinar on the Becker's site.

Organizational transformation leaders and performance improvement managers will find this webinar useful.

We are excited to share this webinar and hope you will join us! Please reach out with any questions.

Regards - Your iVantage Team


iConference - Improving Patient Access to Ambulatory Clinics and Physician Offices - September 13 2:00 pm Eastern

Posted on September 11 2018 by Shelley Burns

Prompt patient access and scheduling is key to high quality care, patient satisfaction and the bottom line. Can your outpatients get their appointments in a timely manner?

Join us as our Chartis colleague James Karpook describes how ambulatory clinics and physician offices can improve their time to appointment. James will discuss various indicators and benchmarks for analyzing your outpatient access process and share case studies & results of patient access improvement work he's experienced in the field.

Participants should bring their questions on streamlining and improving patient scheduling processes; as well as sharing their successes and miscues regarding patient access to enhance the discussion. Members of our Patient Access, Outpatient/Ambulatory Clinics and Physician Enterprise Management Knowledge Communities will find this iConference beneficial.

Click here to register for the iConference!

Hope to see you there!


Check Out Enhancements in Performance Manager!

Posted on August 13 2018 by Shelley Burns

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements several times per year.

This update, iPM 2.4, adds specific capabilities for Program Coordinators, including a user statistics area to view user login, PHI access, and page views for their facilities and a Q&A section for data validation questions from Client Services. Other new features include new peer group characteristics, a chart of accounts to show your jobcode to skillmix mappings, messages for what is new/off of your top 10 lists, cost vs. quality trend data points, and crossmap enhancements to flag items with major year over year cost or hour changes, agency, regional, corporate, and open questions. Cost of off-quality and margin views have also been added to the internal Sisters reports. Detailed release notes are available in iVantage Help Desk.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We're looking forward to unveiling more enhancements in all iVantage products throughout 2018!

Regards - Your iVantage Team


iPM Enhancements - Friday, August 10 8am - 9am EDT

Posted on August 10 2018 by Isabelle Blankmeyer

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements to you several times per year. We have scheduled a release of enhancements, fixes and new features for iVantage Performance Manager (iPM) Friday, June 8.

The iVantage site will be unavailable between 8am to 9am, EDT, Friday, August 10.

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.4, adds specific capabilities for Program Coordinators, including a user statistics area to view user login, PHI access, and page views for their facilities and a Q&A section for data validation questions from Client Services. Other new features include new peer group characteristics, a chart of accounts to show your jobcode to skillmix mappings, messages for what is new/off of your top 10 lists, cost vs. quality trend data points, and crossmap enhancements to flag items with major year over year cost or hour changes, agency, regional, corporate, and open questions. Cost of off-quality and margin views have also been added to the internal Sisters reports. Detailed release notes will be available in the iVantage Help Desk on or before Monday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We’re looking forward to unveiling more enhancements in all iVantage products throughout 2018!

Regards - Your iVantage Team


Collaboration Streamlined!

Posted on June 11 2018 by Shelley Burns

The iVantage KnowledgeWeb is an online collaboration platform and an archive of thousands of ideas, insights, collaborations, and innovations that have withstood the ultimate test – that of working in the real world. Not a theoretical or static database, the KnowledgeWeb is an ever-growing, peer-to-peer solution generator. Search for innovations, rate solutions, query peers and submit your own good ideas directly from your e-mail.

Organized by Knowledge Community (topics), you’ll find

  • Successes & Good Ideas (SGIs) - Mini case studies on issues such as preventing patient falls, improving quality, increasing patient satisfaction, reducing costs and more. Insights and solutions to challenges, big & small, that vex healthcare daily.

  • iConferences - facilitated by iVantage’s Knowledge Managers, these webinars allow peers to interact in real time about complex topics. Results and recordings are hosted on the KnowledgeWeb.

  • Surveys - targeted to members’ interests; a quick and easy way for members to gather and supply information.

  • Documents - checklists, job descriptions, forms, care paths, white papers and many more, all available to download.

  • Knowledge Manager Consults - need help? Call or e-mail a Knowledge Manager – we can help you find an archived answer or design a collaboration event to uncover more solutions!

All staff are welcome to use this resource. Click here to check out the KnowledgeWeb.


Internet Provider Slowness

Posted on June 11 2018 by Shelley Burns

The iVantage internet service providers are having difficulty processing requests for all iVantage products. Our sites are very slow due to this issue - pages take a long time to load and display.

We are working hard with all of our providers to rectify this as soon as possible.

Our apologies for this inconvenience.

  • The iVantage Team

Collaboration Streamlined!

Posted on June 8 2018 by Shelley Burns

The iVantage KnowledgeWeb is an online collaboration platform and an archive of thousands of ideas, insights, collaborations, and innovations that have withstood the ultimate test – that of working in the real world. Not a theoretical or static database, the KnowledgeWeb is an ever-growing, peer-to-peer solution generator. Search for innovations, rate solutions, query peers and submit your own good ideas directly from your e-mail.

Organized by Knowledge Community (topics), you’ll find

  • Successes & Good Ideas (SGIs) - Mini case studies on issues such as preventing patient falls, improving quality, increasing patient satisfaction, reducing costs and more. Insights and solutions to challenges, big & small, that vex healthcare daily.

  • iConferences - facilitated by iVantage’s Knowledge Managers, these webinars allow peers to interact in real time about complex topics. Results and recordings are hosted on the KnowledgeWeb.

  • Surveys - targeted to members’ interests; a quick and easy way for members to gather and supply information.

  • Documents - checklists, job descriptions, forms, care paths, white papers and many more, all available to download.

  • Knowledge Manager Consults - need help? Call or e-mail a Knowledge Manager – we can help you find an archived answer or design a collaboration event to uncover more solutions!

All staff are welcome to use this resource. Click here to check out the KnowledgeWeb.


iPM Enhancements - Friday, June 8 5:00am - 7:00am EDT

Posted on June 6 2018 by Shelley Burns

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements to you several times per year. We have scheduled a release of enhancements, fixes and new features for iVantage Performance Manager (iPM) Friday, June 8.

The iVantage site will be unavailable between 5:00 am – 7:00 am, EDT, Friday, June 8.

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.3.1, adds capability in the Clinical Report to group procedures by CCS (Clinical Classification System), display graphs and data for individual quality indicators, ability to choose from 10 benchmark percentiles and more! Grouping by Clinical Classification System will be especially helpful in understanding practice differences in DRG comparisons. Detailed release notes will be available in the iVantage Help Desk on or before Monday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We’re looking forward to unveiling more enhancements in all iVantage products throughout 2018!

Regards - Your iVantage Team


Training Resources at iVantage

Posted on April 28 2018 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for KnowledgeWeb and iVantage Performance Manager. Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Prefer to learn on your own? We have written and video User Guides available on our Help Desk here!

Looking forward to seeing you at a training session soon!

Regards - Your iVantage Team


iPM Enhancements - Saturday, April 28 6:30-8:30 am EDT

Posted on April 27 2018 by Isabelle Blankmeyer

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements to you several times per year. We will have a release of enhancements, fixes and new features for iVantage Performance Manager (iPM) this Wednesday, April 25.

The iVantage site will be unavailable between 6:30 am - 8:30 am, EDT on Saturday morning.

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.3, contains bookmarking functionality, more integration with KnowledgeWeb Successes and content, a new data submission portal, cost center level analytics and more. Detailed release notes will be available in the iVantage Help Desk on or before Friday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We’re looking forward to unveiling more enhancements in all iVantage products throughout 2018!

Regards - Your iVantage Team


Training Resources at iVantage

Posted on April 25 2018 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for KnowledgeWeb and iVantage Performance Manager. Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Prefer to learn on your own? We have written and video User Guides available on our Help Desk here!

Looking forward to seeing you at a training session soon!

Regards - Your iVantage Team


iPM Enhancements - Saturday, April 28 6:30-8:30 am EDT

Posted on April 23 2018 by Shelley Burns

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements to you several times per year. We will have a release of enhancements, fixes and new features for iVantage Performance Manager (iPM) this Wednesday, April 25.

The iVantage site will be unavailable between 6:30 am - 8:30 am, EDT on Saturday morning.

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.3, contains bookmarking functionality, more integration with KnowledgeWeb Successes and content, a new data submission portal, cost center level analytics and more. Detailed release notes will be available in the iVantage Help Desk on or before Friday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We’re looking forward to unveiling more enhancements in all iVantage products throughout 2018!

Regards - Your iVantage Team


Spring Cleaning - Update your Knowledge Communities

Posted on March 20 2018 by Shelley Burns

Happy Spring from iVantage!

Your peers share their good ideas & initiatives with their Knowledge Communities every week! Join the Knowledge Communities (KCs) that interest you and get those initiatives delivered directly to your mailbox. We have over 150 KCs to choose from and if you don't see one that interests you, let us know!

Manage your Knowledge Community memberships here. Click this link and then login to go directly to the KC management page. You are welcome to join as many as you'd like; we recommend no more than five.

Have a success you'd like to share? Click here and let us know! We'll help get it ready to distribute to your peers.

Regards - Your iVantage Team


Program Coordinator Name Change - March 15

Posted on March 9 2018 by Shelley Burns

We continuously add new features and enhancements to our products. Our next software release on Thursday, March 15 includes a nomenclature change we wanted to apprise you of beforehand!

Program Coordinators (PCs) have access to our User Management Area and can edit/add/delete users within their assigned facilities. We are changing the name to Permissions Manager to more accurately reflect the responsibilities of the role.

Current PCs will automatically become Permissions Managers when the new software is released. From now on, when you request a product or permission change in your account, we'll be checking with your Permissions Manager!

Please let us know if you have questions or concerns. Use the Live Support link above, e-mail us at ClientServices@iVantageHealth.com or call us at 207-518-6702.

Regards - Your iVantage Team


Training Resources at iVantage

Posted on January 25 2018 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for KnowledgeWeb and iVantage Performance Manager (our new benchmarking platform). Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Prefer to learn on your own? We have written and video User Guides available on our Help Desk here!

Looking forward to seeing you at a training session soon!

Regards - Your iVantage Team


iPM Updates - Thursday, January 25 6:00 am - 8:00 am EST

Posted on January 24 2018 by Shelley Burns

iVantage is committed to continuous improvement of our products based on feedback from our clients as well as changes in the industry. We publish new features and enhancements to you several times per year. We will have a release of enhancements, fixes and features for our new platform, iVantage Performance Management (iPM) this Thursday, January 25 at 6:00 am Eastern. **The iVantage site will be unavailable between 6:00 am - 8:00 a.m. ET.

iPM users will notice the features and enhancements, however primary methodology and navigation will be very familiar. Please reach out via Live Chat, ClientServices@iVantageHealth.com or 207-518-6702 with questions or suggestions.

This update, iPM 2.2, contains a more robust Playbook product; enhanced APR DRG reports; Physician Enterprise reports (formerly POPM); component exports and standard wage adjustments for “S” reports; enhancements to PayMix and SkillMix; links to Department Profiles in Next Steps and a new PHI default setting. Detailed release notes will be available in the iVantage Help Desk on Friday afternoon.

We are excited to bring these enhancements to you, particularly as many were suggested by you! We’re looking forward to demonstrating more enhancements and new platforms in our other products – INFORM/KnowledgeWeb, INVISION/Market Intelligence and INCONTROL/Revenue Analyzer - throughout 2018!

Regards - Your iVantage Team


Training Resources at iVantage

Posted on January 14 2018 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for KnowledgeWeb and iVantage Performance Manager (our new benchmarking platform). Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Prefer to learn on your own? We have written and video User Guides available on our Help Desk here!

Looking forward to seeing you at a training session soon!


Scheduled Maintenance - Sunday, January 14 9:00 am - 5:00 pm Eastern Standard Time

Posted on January 10 2018 by Shelley Burns

We will be updating our data center servers this Sunday, January 14 to yield enhanced security and performance (speed and connections) for your iVantage products. The rapid pace of technology improvements and security enhancements means we must update our infrastructure continuously to deliver a superior and secure user experience.

While we perform this maintenance, the iVantage site will be unavailable on Sunday, January 14 from 9:00 am - 5:00 pm EST. Previously we had scheduled a three hour service window, but our IT service providers strongly recommend the longer time frame to ensure stability & security. We apologize for the inconvenience.

Regards - Your iVantage Team


Training Resources at iVantage

Posted on January 4 2018 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for KnowledgeWeb and iVantage Performance Manager (our new benchmarking platform). Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Prefer to learn on your own? We have written and video User Guides available on our Help Desk here!

Looking forward to seeing you at a training session soon!


Scheduled and On Demand Training Webinars

Posted on April 10 2017 by Shelley Burns

Are you a new user looking for some training? Or perhaps an experienced user looking for a refresher?

iVantage hosts regularly scheduled web-based trainings for INDICATOR and INFORM KnowledgeWeb. Click this link and then login to register for a session!

Can't make the regularly scheduled time or have a special training request? There's a link on the training page for you to suggest your own date/time/topic!

Looking forward to seeing you at a training session soon!


What's a SGI?

Posted on August 7 2016 by Shelley Burns

SGIs (pronounced "siggy" or "siggies") are Successes & Good Ideas - short vignettes of peer experiences, insights and initiatives. Hosted in INFORM KnowledgeWeb, these abstracts along with collateral material such as checklists and presentations, enable iVantage peers to learn from and share with one another.

What do peers share via SGIs? Click the links below (you'll be prompted to login) to see how a(n) ...

Check out these SGIs and many more in the SGI library - login to INFORM and type your challenge or topic in the search box on the upper right to learn more from peers.

The flip side of learning from a SGI is sharing one! Have an improvement story to tell? Click here, type a few words about your experience and iVantage Knowledge Managers will be in touch to write your SGI!